POLICY
1. Introduction
Revival Flame Ministries carries a mandate of heaven to spread the message of the good news of Jesus Christ by the manifest outpouring of the Holy Spirit, to bring revival and transformation to Australia and the nations. Based out of the Gold Coast, Queensland Australia this ministry exists to bring resurrection life, healing and awakening to the body of Christ. Our passion is for the church to walk in the glorious victory of the finished work of the cross and demonstrate her true overcoming identity as reflectors of the Glory bringing the message of salvation and reconciliation to the nations of this earth.
2. Donations
We trust and lean on the Body of Christ for donations and financial support. We offer apostolic and prophetic ministry to the Body of Christ through weekly church gatherings, training, sending out ministers (inter)nationally, Bible college, prophetic messages on social media and via our newsletter. We offer capacity for donation to any who wishes to financially support this ministry. Any and all donations are to be offered as a gift and are received as such. We will seek to steward donations well in support of the ministry and the workers who serve it. We may also use a portion to support other ministries as the Lord leads us.
3. Sales
We may offer teaching resources and worship albums for sale. These may include such things as books, DVDs, CDs, and online courses. Such things may be offered for financial reward and will be subject to the delivery, refund and policies listed below. Revenue from these sales will be collected and used by Revival Flame Ministries in a similar way to donations with due care and respect, as is the legal requirement for a non-profit entity. Where royalties are generated through book or album sales, such royalties will go to the relevant authors and legal holders of IP unless another agreement has been reached.
4. Privacy Policy
Revival Flame Ministries regards donor privacy as an important part of our relationship with our members; subscribers or other. The following privacy policy applies to all Revival Flame Ministry users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at admin@revival-flame.com.
5. Collection of Information
In order to subscribe to Revival Flame Ministries’ newsletters, offer donations or purchase materials, personal data is collected such as your name, address and email. Such information is collected in confidence and will not be offered or sold to third parties by Revival Flame Ministries, except under the request of authorities. Email correspondence may also be archived for the protection of our correspondents. Any information collected by Revival Flame Ministries is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
6. Use of Collected Information
Any details collected from Revival Flame Ministries’ members, subscribers or customers is required in order to provide an amicable venue for ministry, and in circumstances of e-store, to deliver the purchased products and/or services with a high level of customer service. The information provided will generally be used for its intended purpose; such as (but not limited to) processing donations, maintaining a record of sales, generating invoices, generating statements, letters of gratitude and maintaining a context of communication. Sales information may be used to write a letter of gratitude, generally within a 6 month period. Sales related correspondence is recorded in order to provide service references and to assist in our staff development. Should any cases of fraud be suspected, we may disclose details of the transaction, including the date, amount, and email address connected to the transaction to official parties for investigation.
7. Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as bank details) on our website, we encrypt that information using secure socket layer technology (SSL). If Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. Any Credit Card information that is required for repeated payments is passed onto the relevant payment gateways (such as Paypal), and secured under bank-level security. Any written records of credit card numbers given to us for the sake of a donation are destroyed as soon as they are processed. Checks banked via mobile app are securely destroyed. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Payment information is handled via third-party websites. Information for these services and information can be found on following website. Paypal: https://www.paypal.com/au/webapps/mpp/ua/privacy-full We do not give updates on changes to the privacy statements for these third parties. Please check the above listed page regularly to keep up to date. If you have any further questions about security on our website, you can email us at admin@revival-flame.org.
8. Access to Collected Information
If your personally identifiable information changes, or if you no longer desire to receive emails from us, you may follow the instructions on the unsubscribe page to remove your subscription and re-subscribe with new information if desired. In cases where information is kept on file – addresses and contact information, all efforts to maintain security will be used within the capacity of our ministry. Should you require a subscription to be cancelled we will assist wherever possible using the information available to use. On occasion, third parties may be contracted to assist in repairs to website’s back-end function. In such cases, contractors may be offered a temporary administration privilege, which also allows access to information such as email addresses and contact information. All such work is carried out in agreement that privacy and discretion must be respected and no private information should be accessed or gathered. Should you desire to know what personal information is stored, please request it and we will endeavour to make it available. Due to the long lead time in communications, we will always endeavour to respond in a timely manner, but sometimes administration may be delayed in busy periods.
9. Orders
If you purchase a product or service from us (i.e. book, music album, Bible course), we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (bank details). Credit card information is not stored by us and handled directly by our payment gateways (i.e PayPal) We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Revival Flame Ministries uses personally identifiable information for essential communications, such as emails, sending accounts information, and critical service details. We may also use this information for other purposes, including newsletter emails.
10. Third Parties
Revival Flame Ministries may at its discretion use other third parties to provide essential services on our site or for our business processes. These third parties include our payment gateways (i.e PayPal). These third parties may have individual privacy policies that handle your information in different ways. It is outside of our control how third parties (i.e PayPal) handle your information. Please make yourself aware of the privacy policies of these third parties. Revival Flame Ministries does not share any information with third parties for any unknown or unrelated uses.
11. Data protection principles
Revival Flame Ministres is committed to processing data in a way that satisfies the General Data Protection Regulation (GDPR) requirements. Article 5 of the GDPR requires that personal data shall be: processed lawfully, fairly and in a transparent manner in relation to individuals; collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes; adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed; accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay; kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures listed by the GDPR in order to safeguard the rights and freedoms of individuals; and processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.” General provisions This policy applies to all personal data processed by Revival Flame Ministries. The responsible person within Revival Flame Ministries shall take responsibility for its ongoing compliance with this policy. This policy shall be reviewed at least annually. Revival Flame Ministries shall register with the Information Commissioner’s Office as an organisation that processes personal data. Lawful, fair and transparent processing To ensure its processing of data is lawful, fair and transparent, Revival Flame Ministries shall maintain a register of all systems in which personal data is processed. This register of all systems in which personal data is processed shall be reviewed at least annually. Individuals have the right to access their personal data and any such requests made shall be dealt with in a timely manner. Lawful purposes All data processed by Revival Flame Ministries must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests Revival Flame Ministries shall note the appropriate lawful basis in the register of all systems in which personal data is processed. Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data. Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the Charity’s systems. Data minimisation Revival Flame Ministries shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. Revival Flame Ministries must keep records of communications for purposes of context of conversation and records of ministry for legal protection. Accuracy Revival Flame Ministries shall take reasonable steps to ensure personal data is accurate. Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date. Archiving / removal To ensure that personal data is kept for no longer than necessary, Revival Flame Ministries shall put in place an archiving policy for each area in which personal data is processed and review this process annually. The archiving policy shall consider what data should/must be retained, for how long, and why. Security Revival Flame Ministries shall ensure that personal data is stored securely using modern software that is kept-up-to-date. Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorised sharing of information. When personal data is deleted this should be done safely such that the data is irrecoverable, to the best of abilities. Appropriate back-up and disaster recovery solutions shall be in place. Breach In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, Revival Flame Ministries shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to relevant authorities.
12. Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
13. Links
Links on the Revival Flame Ministries site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Revival Flame Ministries.
14. Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage, or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
15. Security Policy
Revival Flame Ministries uses Paypal for credit card and electronic payment options. We also offer our bank details on our website for direct debit banking transfers. As this facility is not attached to our website but rather is only information shared, using this option for donations, you choose to be subject to the security of your own internet banking system. Paypal have dedicated a page to explaining their security protocols here: https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security
16. Links and Social Media
Links on the Revival Flame Ministries site to external websites are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Revival Flame Ministries. Our Revival Flame Ministries website may also provide social media buttons, permitting sharing web content directly to a social media platform, such as Facebook. We do not endorse social media website(s) and have no responsibility for the content unless posted by or approved by us nor are we responsible for the cookies such websites may contain. Use of such buttons or links is at your own risk and you must verify authenticity of sites before posting or providing personal information on such sites. We do not ask for passwords or personal details on social media. Websites such as Vimeo and YouTube are used to embed videos on the website and service providers such as MailChimp may send their own cookies via this site. Please look at the cookie and privacy policies on these third-party sites if you want more information about this.
17. Downloads
Any documents or files made available to download from our website are provided at users’ own risk.
18. Delivery Policy
Regular prophetic messages: We hope to maintain regular prophetic and encouraging messages delivered free to a mass audience via social media services (i.e Facebook) as well as by means of email and on our website. We make no offer of “prophetic messages to order” and as such should a “word” be requested we make no guarantee of delivery Physical goods: After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via postal service or courier in a timely manner; however, if goods are unavailable delivery will take a little longer. At times delivery times may be affected by conference schedules which may affect office staffing. If you wish to query a delivery please contact us at admin@revival-flame.org. Digital Delivery: After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send the purchased material via sufficient means within two working days. If you wish to query a delivery please contact us at admin@revival-flame.com.
19. Refund & Returns Policy
Donations: Any donations offered to Revival Flame Ministries are received as a gift free of obligation. We do not offer any refund of donations, despite a change of heart or grievance. In Australia and the USA there are legal requirements against refunding donations, as these are the nations our ministry is based in we must adhere to these laws. If there are suspicious circumstances around a transaction we will notify relevant fraud authorities. Sales: If for any reason you are not completely satisfied with your purchase we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at admin@revival-flame.org within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Please note that we do not refund shipping costs on ordered products. Our 30 Day Money Back Guarantee does not apply to electronically delivered media and tickets. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via registered post and require that you prepay all return postage. You assume any risk of loss, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Revival Flame Ministries will not be responsible for parcels lost or damaged in transit if you choose not to insure.
